سياسه المتجر

The customer must read the following terms, and they are considered agreed upon once the order process is completed. Terms and procedures to know before ordering from the website: - Product selection stage: Please read the description carefully for any product placed in the cart. § There are three types of products displayed on the website: First: a product currently available – Second: a pre-order product – Third: a special request. - First: a product available in the store’s warehouses and can be shipped immediately after completing the order process. The box condition is in excellent or very good condition. - If the box is damaged, it will be noted in the description. - Condition from 9 to 10 – Mint - Condition from 8 to 5 – Near Mint - Condition from 4 to 2 – Not Mint - The box is in poor condition – Damaged Box - The store is not responsible for any damage that occurs during shipping. If you care about the condition of the box, please purchase a protector to ensure the product arrives intact. - Second: a product not currently available in the store’s warehouses, but ordered and paid for in advance. This means the product will be shipped on the release date and will arrive at the store according to the date specified on the product page. - The expected release date is specified in the product description. - The specified date is subject to change. - Payment can be made by card or bank transfer. - Cash on delivery option is not accepted and will result in order cancellation. - To complete a pre-order expected to arrive in more than 60 days, ensure no other available products are added to the order. - When adding any other product available immediately with the pre-order, the pre-order product will be canceled from the order, and the customer will be notified via the registered mobile number, with the value of the pre-order refunded minus any applicable fees, and the remaining products shipped. - The order status will remain "Pending Review" until the pre-order product arrives at the store’s warehouses. - When the pre-order product arrives, the customer will receive a message on the registered mobile number with the order status: "In Progress." - The customer can add available products to the order once the status changes to "In Progress." - The product price includes taxes, customs fees, and international shipping, but the price may change by up to 10% if additional fees apply. - If the customer wishes to cancel a special request or pre-order, they will bear all costs paid by the store, which amount to 65% of the total, and 35% will be refunded. - If the store cannot supply the product, the full amount paid will be refunded to the customer. - When the product arrives at the store, a message will be sent to the registered mobile number or email. - Upon product arrival, the customer can contact us if they wish to add any available product to this order. - The advantage of pre-order is that it guarantees the customer receives the product faster before it is available to everyone, without the risk of running out of stock. - The product may be available at a lower price after one or two months of arrival, depending on the difficulty of supply and shipping costs. For example, the store may incur high shipping costs for products arriving from outside the Kingdom, increasing the price, but later may be able to supply the product through an agent without paying shipping costs, thus reducing the price. - Third: the store offers a service to fulfill special requests and strives to ensure the shipment box arrives in good and clean condition, but it is not responsible for any damage that may occur during shipping. - Order stage: § When choosing a shipping company, please check the estimated delivery time for each company to choose what suits you. Shipping services do not operate during weekend holidays and are not counted as working hours. § Ensure that personal data (name – address – mobile number) are correct and clear to receive the order as quickly as possible. Example: Mad'an Salih DISTRICT, Al Hamra STREET, Riyadh 2218 House § If a pseudonym or unclear address is written, the shipping company may not be able to deliver the order. § When transferring, be careful to transfer the full amount without increase or decrease, as the store is not responsible for any excess transferred. § No modifications to the order (adding or deleting items) can be made after payment or transfer is completed. § The store reviews the order while it is "Under Review" and has the right to cancel any product not in stock or violating current promotional laws from the order when changing the order status from "Under Review" to "In Progress." § Reviewing the order while it is "In Progress" is the customer’s responsibility. Once the order status changes to "Completed" or "Shipped," the shipment has left the store’s warehouse, and any changes are subject to return policies. § If a product is canceled due to unavailability, the amount will be refunded to the customer as a discount code if the payment was made by card, or via bank transfer if that was the payment method. - Post-order stage and follow-up: § After completing payment or transfer, a confirmation message will be sent to the mobile number. § After shipping, a message with the tracking number from the chosen delivery company will be received. § The store is not responsible for tracking the shipment; the customer must follow it on the courier’s website. § Be sure to respond to the courier if contacted to receive the order; the store is not responsible for any neglect in responding or receiving the shipment. § The customer can return the product within 7 days of receiving it, provided the product is intact, undamaged, unused, and the box is unopened. After the product reaches the store, the amount will be refunded to the customer via the used electronic payment method if possible, or as store credit that can be used for future orders. § If the shipment is not received and is returned to the store, the paid amount will be refunded minus shipping and return costs, as a discount code for future purchases on the website, valid for up to 3 months. § The customer bears the costs of return, including shipping fees and a 15 fee for re-listing the product on the website, plus bank transfer fees. § The customer bears the costs of canceling a delayed pre-order, including electronic payment fees and a 25 fee for re-listing the product. § Customers inside Al Khobar city, if choosing "Pick up from the store" instead of delivery via courier, have 5 days to pick up the order or opt for shipping with payment of shipping costs. If not picked up within 5 days or if shipping is not paid, the order will be canceled, and the amount will be refunded after 15 days as store credit. § Repeated violations of the above will result in the customer being banned from the store. § If the customer does not receive the order when choosing cash on delivery, they will be banned from ordering from the store and will be required to pay shipping costs via official channels. - Due to the nature of Funko Pop figures and their easily opening boxes or damage during shipping, the store does not accept return requests for them. - Fourth: Policy on signed or drawn products (Funko Pop): Kashf Store is keen to offer signed or drawn products carefully, carrying high emotional and historical value. However, we note the following: - Box condition: Signed or drawn products are not in Mint 10/10 condition due to the nature of signing, shipping, and handmade preparation. - Pre-viewing: The customer has the right to request detailed photos of the product before purchase to verify its actual condition. - For customers with high sensitivity to box condition (OSD): If you prefer to buy products in perfect condition 10/10, we do not recommend purchasing signed or drawn products. - Final condition: Nevertheless, the products remain in very excellent condition and retain their artistic and collectible value. - Fifth: Policy on returns for signed products: If the product is ordered and the customer is dissatisfied with its final condition, the following applies: - The store is not responsible for any mismatch between customer expectations and the actual condition of the box, as long as clear photos are provided before purchase. - If the customer wishes to return the product: The customer bears all costs of shipping the product back to the store. After receiving and inspecting the product, only 50% of the product’s value will be refunded. The remaining 50% is deducted for the effort involved in communication, responses, and processing the return, especially in cases where excessive caution is unwarranted. We believe that the signature adds a spirit to the product, transforming it from just a piece to a documented moment in history. We appreciate your care and provide full transparency to make your purchase decision with confidence. I acknowledge reading all the above terms and agree to them.